Privacy Policy

At Northumberland Cottages Ltd, we take the privacy of our holidaymakers and owners very seriously and are committed to protecting your privacy online.
This statement explains the privacy and the data protection practices which apply to our website.

Our aim is to safeguard our users' privacy whilst providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users. We appreciate that you do not want the personal information you provide to us distributed indiscriminately to other parties - here we explain how we collect information, what we do with it and what controls you have.

What information do we collect?

We collect two kinds of information about our users:

a) non-personal information such as cottage selected, dates of preferred holiday, where you first heard about our company etc. This information doesn't tell us anything about who you are or where you live, it simply allows us to deliver our services to you and improve our service.

b) personal information such as name, postal address, telephone number, e-mail address, card or bank details etc. We collect this information only in connection with specific requests or cottage bookings activities. The information is needed to fulfil your request or to enable us to provide you with a more personalised service. You don't have to disclose any of this information to browse our sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.

How is the information used?

Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy. We will use the information you provide to:

• fulfil your requests and process sales transactions,
• record any contact we have with you - we may at times share this information with cottage owners in relation to a specific booking.
• provide you with information from ourselves and our subsidiary companies, which we think may be of interest to you, as explained below.

As well as using personal information to fulfil immediate requests, we do keep contact names, addresses and e-mail addresses in electronic format to help ensure efficient future service and where indicated to advise you of current special offers. We do not store card payment details electronically.

If you do agree to receive this information and later decide that you no longer wish to be contacted, you can let us know by e-mailing: enquiries@northumberlandcottages.com, or by telephoning 01665 589434.

We may use other companies to provide services on our behalf, including online booking requests, packaging and mailing and secure processing of credit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We require all such companies to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

We may disclose personal information if we receive a complaint about any content you have posted or transmitted to or from one of our sites, if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Northumberland Cottages Ltd, its staff, owners, cottages or holidaymakers.

Except as indicated above we will not use or transfer this data to any third parties without your prior permission.

We place great importance on the security of all personally identifiable information associated with our customers and users. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to user information. We use secure server software (SSL) to encrypt financial information you input before it is sent to us, and our database is hosted in a secure site. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Your acceptance of this Policy

By using our site you consent to the collection and use of information by Northumberland Cottages Ltd in accordance with our Privacy Policy. If you do not agree to this Policy, please do not use our sites or enter our competitions.

Your rights

Any personal information submitted via our websites is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Information Commissioner's website:

www.ico.gov.uk or read the Act online at: www.ico.gov.uk/for_organisations/data_protection.aspx

If you would like to review or revise information you have previously provided to us online, you may do so by emailing enquiries@northumberlandcottages.com.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you or if you have any questions relating to this Privacy Policy or how we use the personal information we have about you, please write to:

Northumberland Cottages Ltd. The Old Stable Yard. Chathill. Northumberland. NE67 5DE