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Privacy Policy

Stay Northumbria  is committed to ensuring the best standards of practice in its provision of service to guests. Visitors to our websites www.staynorthumbria.co.uk & www.northumberlandcottages.com can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

Information Collected

Stay Northumbria Limited does not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given when visitors generate an enquiry or booking or subscribe to one of our information feeds.
The website does collect anonymous information to provide us with statistical information enabling us to improve our website and services,  such as the number of visitors to the website in a given period.  Visitors can also choose to provide information by subscribing to our newsletter and requesting to be added to a mailing list or to receive specific information i.e. when Newsfeeds go live, when pages are updated

The information collected will be used to contact you with further details of our current activities, to send details of future initiatives or events and may also be used for our own research purposes.

You can inform Stay Northumbria Limited  at any time if you no longer require such information to be sent to you, let us know by letter to Westfield Farmhouse, Seahouses, Northumberland NE68 7UR or by emailing info@staynorthumbria.co.uk

Third Party Disclosure

Personal information will not be passed on to any third party other than in the provision of the service we provide. i.e - Our booking software house; Our payment processing facility, our housekeeping staff. Our database information is not for sale.

Data Security and Integrity

Stay Northumbria Limited  takes all reasonable measures to ensure that the information it holds is accurate. In particular, it uses reliable collection methods and destroys or encrypts any out-of-date data. You may request details of all personal information held by us at any time, you may contest, or amend any information we hold and at any time  and verify the information and have it corrected it as appropriate.

Children / access / photography

Stay Northumbria Limited and its marketing websites are open to the general public, whilst they are not targeted at children, they may be accessed by them. We do not include any data, text or photographs which are inappropriate for children to see.  The areas where data input is required are closely monitored, visitor testimonials are checked before being published to site and are non-specifically attributed. Credit/Debit card details are required before a booking is processed, without this information the personal data is not retained. Credit/Debit card information is encrypted and processed by SAGEPAY and undergoes a number of stringent verification checks.

Photographs which include children on our website have been provided with the permission of a parent, or are stock images sourced from photo libraries.

Photographs submitted to our photo gallery by past visitors are verified before inclusion in the site

Website Link

Stay Northumbria Limited have no responsibility for content supplied via links to third party websites, this includes links to property owners websites.

To Contact us about our data

Any queries relating to Stay Northumbria Limitedís collection or use of personal information should be addressed to Jackie Forsyth, Stay Northumbria Limited, Westfield Farmhouse, Seahouses, Northumberland, NE68 7UR. tel: 01665 721380. email info@staynorthumbria.co.uk