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Our Security Policy

We at Stay Northumbria Limited, and our marketing brands, understand the value of your personal information (data) and take security very seriously.

We have, along with our booking software house, taken a number of measures to ensure that the system is online 24/7 with minimal disruption and down time.

We process our bookings using software housed on an independent server owned by Super Webs Ltd.  Both Supercontrol and Stay Northumbria Limited have had their systems fully checked and are both accredited with full PCI data compliance as required by the Payment Card Industry Security Standard (PCI DSS).


Our booking process is provided by a verified secure booking system.

All pages are 128 bit SSL encrypted. SSL creates an encrypted link between a web server and a web browser to ensure that all data transmitted remains private and secure.

All sensitive data is encrypted and password-protected.

The SuperControl server is scanned weekly by a PCI Approved Scanning Vendor for thousands of possible security vulnerabilities.

SuperControl is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).

secure online booking system powered by SuperControl - click to verify

Payment Security

The financial information (i.e credit / debit card details) that you enter when making a booking are immediately encrypted by our card processing house SAGEPAY in order to process deposit and balance payments. Where a card is required to be held against a Good Housekeeping Bond, the same encrypted card detail is held by SAGEPAY. No card details are retained either on the Supercontrol servers, or on the Stay Northumbria Limited database.

Personal information Security

Your personal data is recorded and held on our systems for administrative purposes in order to facilitate the booking and management of your accommodation. This information is retained by us for that purpose, to provide you with information about your current booking and to supply you with information about future offers and services which may be of interest to you.  You may of course opt out of receiving future offers and information by emailing us at [email protected] and requesting your details be removed from the newsletter/email marketing database.

Website Links

Stay Northumbria Limited and their marketing brands have no responsibility for security or content supplied via links to third party websites, this includes links to property owners websites.